Refund policy

Return & Refund Policy

We want you to love your Newport Standard order. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unused, and in their original condition, with any original tags or packaging included. Proof of purchase is required.

To request a return, please contact us at hello@thenewportstandard.com with your order number and reason for the return. Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your order is damaged, defective, or you received the wrong item, contact us at hello@thenewportstandard.com as soon as possible. We’ll make it right and cover any necessary return shipping costs.

Non-Returnable Items

Gift cards, final-sale items, and personalized or custom-made items are not eligible for return. Any item that has been worn, used, washed, altered, or damaged after delivery may not be accepted for return.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, color, or size, please return the original item following the process above and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@thenewportstandard.com.